Coccoli – Frequently Asked Questions (FAQ
General Information
Q: What is Coccoli?
A: Coccoli is a brand dedicated to creating high-quality, comfortable, and stylish sleepwear, loungewear, and baby clothing. Our products combine soft fabrics, timeless designs, and functionality to support everyday comfort for the whole family.
Q: Where is Coccoli based?
A: Coccoli is a Canadian brand headquartered in Montréal, Québec, and has been designing clothing since 1995.
Products and Materials
Q: What types of products does Coccoli offer?
A: We specialize in sleepwear and loungewear for babies and children. This includes pajamas, onesies, sleepers, rompers, dresses, and seasonal collections.
Q: What fabrics are used in Coccoli clothing?
A: Our products are made with carefully selected fabrics, including Tencel™ and a Tencel™/ organic cotton blend, and modal. These materials are chosen for softness, breathability, and durability.
Q: Are Coccoli clothes safe for babies?
A: Yes, absolutely. Our baby collection is designed with safety in mind—free of harmful chemicals, crafted from hypoallergenic fabrics, and compliant with North American safety standards.
Ordering and Shipping
Q: Where can I buy Coccoli products?
A: You can purchase Coccoli items directly from our website and through selected retailers across North America and internationally.
Q: Do you offer international shipping?
A: We ship mainly to the United States and Canada for a flat fee, and orders over $150 ship free freight. Shipping times vary depending on your location. For international orders, please contact us at info@creationsrobo.com for more information.
Q: How long does delivery take?
A: Orders typically ship within 1–2 business days. Delivery times vary by region but usually range from 2–7 business days.
Sizing and Care
Q: How do Coccoli sizes run?
A: Our sizes are true-to-age/size but may vary slightly depending on the fabric. We recommend consulting our sizing chart before ordering.
Q: How should I care for Coccoli clothing?
A: Most Coccoli items can be machine washed in cold water and tumble dried on low. Always check the care label for specific instructions.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns of unworn, unwashed items within 10 days of purchase with the original tags attached. All Sale and clearance items are final sale.
Q: How do I start a return or exchange?
A: Please contact our customer service team with your order number to initiate a return or exchange process.
Contact and Support
Q: How can I contact Coccoli customer service?
A: You can reach us via email at info@creationsrobo.com or through the contact form on our website. Our team is happy to help with questions about products, sizing, or orders.
Q: Do you offer wholesale opportunities?
A: Yes, Coccoli partners with boutiques and retailers worldwide. If you are interested in wholesale, please contact us for more details.