Shipping & Returns

SHIPPING - USA

Flat shipping rate of $10.00 to Continental USA.  Orders over $150.00 will require a signature upon receipt

Free shipping on orders of $100 and more to Continental USA.  Clients in Canada, please visit our website www.robokidshop.ca

Shipments take 3 – 10 days within the Continental USA

If your order is urgent, please contact us at info@coccoli.com before placing your order and we can offer you faster shipping options, for an extra fee

RETURNS - USA

Please note that all SALE items are “final sale” and cannot be returned

For Full Priced items, you may request to return no later than 10 days from the date which you have received your parcel 

To return an item, log into your coccolishop.com account and follow the instructions to Request a Return

You will receive a confirmation email containing a prepaid return shipping label – please read and follow the return shipping instructions

Once we receive the item(s), we will refund your credit card the full purchase price, less $10.00 for Return Freight

If the return lowers your purchase order below the free shipping rate, we will also charge a restocking fee of $12.00

If you purchased an item somewhere other than coccolishop.com, please contact the store and follow their return procedures

Please contact us at info@coccolishop.com with any questions

 

SHIPPING AND RETURNS - OUTSIDE USA

The shipping rate for deliveries outside the USA is $50

Duties are the buyer's responsibility

All orders shipped outside the USA are "final sale", and cannot be returned